Removing Courses from the Learner Record
Select Users from the Admin dashboard and then Active Users.
Select the user you would like to remove the training from, and you will be taken into their learner record.
Select 'View All Learning' and a full list of the learner's courses will appear. Select the checkbox of any courses that are not started you would like to remove and select 'Delete'. This will add the licence back into your total amount. Please note you are only able to remove courses that are not started. Any courses that have been started or fully completed cannot be reclaimed.
Removing Courses through Allocations
From the admin dashboard, select Allocations and then Learning. Select the course you would like to remove from a learner record, and you will be taken into a full list of who this course is currently allocated to.
Tick the learner you wish to remove the not started course from and select 'Delete' at the top of the list. This will add the licence back into your total amount. Please note you are only able to remove courses that are not started. Any courses that have been started or fully completed cannot be reclaimed.